Delivery & Returns
Delivery is FREE for all UK orders.
All orders purchased with in the UK will be dispatched within 3 working days by Royal Mail. Delivery is Free.
Please be aware that a signature by individual over the age of 18 will be required upon delivery. Should no one be available a card will be left with further instructions.
We aim to meet with any delivery date or agreed date, but please be aware that all dates quoted by us are given in good faith but occasionally deliveries can be affected by circumstances beyond our control. For whatever reason a delivery is delayed we will notify you.
We currently only ship within the United Kingdom, including Highlands, Islands and Northern Ireland.
Brand New Items
Our aim is that all Brand-New items purchased will be dispatched within the agreed 3 working days by Royal Mail. This should be achievable for the majority of orders but in rare occasions delivery dates may be extended depending on the availability of the Goods. A representative will contact you should this occur.
Returns Over The Christmas Period
Any items purchased between 1st-December through to the 24th December have until 31st January to return their items. Any items purchased after this date our normal 30 day returns policy applies.
Retail items can be exchanged or refunded up to 30 days of purchase, with a valid receipt.
If for any reason you are not happy with your purchase, we will endeavour to give you a refund, excluding shipping charges.
We do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault.
Items must be returned packaged securely with all original packaging they were sent with.
Pierced Items (Earrings & Body Jewellery)
For pierced items received in sealed bags, we can accept refunds within the usual 30 day period provided they are returned in their original, unopened packaging. If you are returning your pierced jewellery please ensure the plastic bag for your jewellery remains sealed. Please note: If the items have been removed from the sealed bag or if the bag has been tampered with or unsealed in any way, we cannot refund the item due to hygiene reasons.
Please be aware when returning an item with in the UK, that we recommend that items returned to us are sent by recorded delivery. 1st Class Delivery does not cover Jewellery if the item is lost.
We do not refund on items lost in transit. We are not liable for goods until they are in our possession.
If your goods are faulty on delivery, we will refund your reasonably incurred return postage costs provided you comply with our return instructions and you provide us with a copy receipt.
We do not accept returns for items that have been modified; to clarify this includes resizing, engraving or changes that in any way differ from the original condition the item was sent in.
Refunds will not be processed until we have received the item. Once we have the item and have assessed it we will then process the refund and the money will be put back on to the credit/debit card that was used to place the order online.
If you have any questions regarding our delivery or returns procedures, please contact us today.