Delivery & Returns
All items purchased with in the UK will be sent within 5 working days by Royal Mail Special delivery. Items purchased outside of the UK will be sent with 1-2 weeks by FedEx. Please note delivery time maybe extended over public holidays
Please be aware that a signature by individual over the age of 18 will be required upon delivery. Should no one be available a card will be left with further instructions.
We aim to meet with any delivery date or agreed date, but please be aware that all dates quoted by us are given in good faith but occasionally deliveries can be affected by circumstances beyond our control. For whatever reason a delivery is delayed we will notify you.
Please be aware our Website shows ‘one off’ items which may also be on sale in one of our high street branches. While we aim to limit this situation from occurring, in the unlikely event than an online purchase is completed at the same time as in branch, the item will be allocated to the customer that successfully completes payment. If this happens to be an in-branch customer, any online payments taken will be refunded back to the account.
Brand New Items
Our aim is that all Brand-New items purchased will be sent within the agreed 5 working days by Royal Mail Special delivery. This should be achievable for the majority of orders but in rare occasions delivery dates may be extended depending on the availability of the Goods. A representative will contact you should this occur.
If you are based outside the UK, you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the Goods.
Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your Order, you should contact your local tax or customs office for further information.
Retail items can be exchanged or refunded up to 30 days of purchase, with a valid receipt.
If for any reason you are not happy with your purchase, we will endeavour to give you a refund, excluding shipping charges.
We do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault.
Items must be returned packaged securely with any additional packaging they were sent with to include presentation boxes, certificates, manuals and all other documentation.
Please be aware when returning an item with in the UK, that we recommend that items returned to us are sent by recorded delivery. 1st Class Delivery does not cover Jewellery if the item is lost.
We do not refund on items lost in transit. We are not liable for goods until they are in our possession.
If your goods are faulty on delivery, we will refund your reasonably incurred return postage costs provided you comply with our return instructions and you provide us with a copy receipt.
We do not accept returns for items that have been modified; to clarify this includes resizing, engraving or changes that in any way differ from the original condition the item was sent in.
We do not except returns on Brand New pierced items of Jewellery, earrings and nose studs. Unless the item is faulty.
Refunds will not be processed until we have received the item. Once we have the item and have assessed it we will then process the refund and the money will be put back on to the credit/debit card that was used to place the order online.
For goods being returned outside of the UK, return postage, packaging and insurance will be your responsibility and you must follow our reasonable instructions. We recommend you use a tracked mail system and retain proof of postage. You must insure the Goods to their full value. You must ensure that you pack the Goods appropriately to prevent damage during transit.